Delete your Basket Back Office account
Basket Back Office is published by RetailMetrix. This page is also the way to delete a Basket Store App account that uses the same login. You can send the request here if the app is no longer on your phone.
How to request deletion
- Send the form with the email on your account, or email hello@basketpointofsale.com with the subject “Delete my Basket Back Office account.”
- We match the account from that email. If we cannot tell which account is yours, we reply before deleting anything.
- Within 30 days we delete the account and the personal data listed below, then email you that it is done. We do not deactivate or freeze the account and leave it in place.
A store owner who also wants the store’s business data deleted should say so in the request. We confirm that request with the store owner before removing those records. The same retention exceptions below still apply.
Send a deletion request
Use the email address on the Basket Back Office or Basket Store App account.
What we delete
- Your sign-in for that account, including email, password, and active sessions
- Profile details on the account, such as your name
- Settings stored for that user in Basket Back Office or the Basket Store App
What we keep, and for how long
The store’s business records
Sales, inventory, prices, purchase orders, and barcode values saved as inventory belong to the store. They stay available to the store’s remaining users for as long as that store uses Basket.
Records a law or a security duty requires
We keep information needed for security, fraud prevention, tax, or another legal obligation only for the time that duty requires, then delete it.
A record of this request
We keep your name, email, store, and the date of the request for 24 months so we can show the deletion was completed, then delete that record.
Questions about this process are covered in the privacy policy.